{"id":5786,"date":"2026-07-29T15:37:04","date_gmt":"2026-07-29T13:37:04","guid":{"rendered":"https:\/\/www.cocowat.eu\/reklamacni-rad\/"},"modified":"2026-08-06T07:39:13","modified_gmt":"2026-08-06T05:39:13","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/www.cocowat.eu\/cs\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje zp\u016fsob uplatn\u011bn\u00ed pr\u00e1v z odpov\u011bdnosti za vady zbo\u017e\u00ed zakoupen\u00e9ho prost\u0159ednictv\u00edm internetov\u00e9ho obchodu <strong><a href=\"http:\/\/www.cocowat.eu\/cs\/\">www.cocowat.eu<\/a><\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek internetov\u00e9ho obchodu COCO WAT.<\/p>\n\n<h2 class=\"wp-block-heading\">1. Identifika\u010dn\u00ed \u00fadaje prod\u00e1vaj\u00edc\u00edho<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Obchodn\u00ed jm\u00e9no:<\/strong> Real Dream Factory s.r.o.<br\/><strong>S\u00eddlo:<\/strong> Mostn\u00e1 56, 949 01 Nitra, Slovensk\u00e1 republika<br\/><strong>I\u010cO:<\/strong> 50 956 132<br\/><strong>DI\u010c:<\/strong> 2120563225<br\/><strong>I\u010c DPH:<\/strong> SK2120563225<br\/><strong>Registrace:<\/strong> Obchodn\u00ed rejst\u0159\u00edk Okresn\u00edho soudu Nitra, odd\u00edl Sro, vlo\u017eka \u010d. 43763\/N <br\/><strong>E-mail:<\/strong> <a>kontakt@cocowat.eu<\/a><br\/><strong>Telefon:<\/strong> +421 908 799 659<br\/><strong>Internetov\u00e1 str\u00e1nka:<\/strong> <a href=\"http:\/\/www.cocowat.eu\/cs\/\">www.cocowat.eu<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Adresa pro uplatn\u011bn\u00ed reklamace a zasl\u00e1n\u00ed reklamovan\u00e9ho zbo\u017e\u00ed:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Real Dream Factory s.r.o.<\/strong><br\/>Mostn\u00e1 56<br\/>949 01 Nitra<br\/>Slovensk\u00e1 republika<\/p>\n\n<p class=\"wp-block-paragraph\">d\u00e1le jen \u201eprod\u00e1vaj\u00edc\u00ed\u201c.<\/p>\n\n<h2 class=\"wp-block-heading\">2. Z\u00e1kladn\u00ed ustanoven\u00ed<\/h2>\n\n<p class=\"wp-block-paragraph\">2.1 Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje pr\u00e1va a povinnosti prod\u00e1vaj\u00edc\u00edho a kupuj\u00edc\u00edho p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v z odpov\u011bdnosti za vady zbo\u017e\u00ed zakoupen\u00e9ho prost\u0159ednictv\u00edm internetov\u00e9ho obchodu <a href=\"http:\/\/www.cocowat.eu\/cs\/\">www.cocowat.eu<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">2.2 Kupuj\u00edc\u00edm m\u016f\u017ee b\u00fdt:<\/p>\n\n<p class=\"wp-block-paragraph\">a) <strong>spot\u0159ebitel<\/strong>, tedy fyzick\u00e1 osoba, kter\u00e1 p\u0159i uzav\u00edr\u00e1n\u00ed a pln\u011bn\u00ed smlouvy nejedn\u00e1 v r\u00e1mci sv\u00e9 podnikatelsk\u00e9 \u010dinnosti, povol\u00e1n\u00ed nebo zam\u011bstn\u00e1n\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">b) <strong>podnikatel<\/strong>, tedy fyzick\u00e1 nebo pr\u00e1vnick\u00e1 osoba, kter\u00e1 nakupuje zbo\u017e\u00ed v souvislosti se svou podnikatelskou \u010dinnost\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">2.3 Pr\u00e1va spot\u0159ebitele z odpov\u011bdnosti za vady se \u0159\u00edd\u00ed zejm\u00e9na p\u0159\u00edslu\u0161n\u00fdmi ustanoven\u00edmi z\u00e1kona \u010d. 40\/1964 Sb. Ob\u010dansk\u00fd z\u00e1kon\u00edk a z\u00e1kona \u010d. 108\/2024 Z. z. o ochran\u011b spot\u0159ebitele.    <\/p>\n\n<p class=\"wp-block-paragraph\">2.4 Pr\u00e1va kupuj\u00edc\u00edho, kter\u00fd nakupuje jako podnikatel, se \u0159\u00edd\u00ed zejm\u00e9na ustanoven\u00edmi z\u00e1kona \u010d. 513\/1991 Zb. Obchodn\u00ed z\u00e1kon\u00edk.  <\/p>\n\n<p class=\"wp-block-paragraph\">2.5 Reklamace nen\u00ed toto\u017en\u00e1 s odstoupen\u00edm od smlouvy bez uveden\u00ed d\u016fvodu. Reklamace se uplat\u0148uje tehdy, kdy\u017e m\u00e1 dodan\u00e9 zbo\u017e\u00ed vadu, je po\u0161kozen\u00e9, neodpov\u00edd\u00e1 objedn\u00e1vce nebo nem\u00e1 dohodnut\u00e9 vlastnosti. <\/p>\n\n<h2 class=\"wp-block-heading\">3. Odpov\u011bdnost prod\u00e1vaj\u00edc\u00edho za vady<\/h2>\n\n<p class=\"wp-block-paragraph\">3.1 Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 za to, \u017ee zbo\u017e\u00ed p\u0159i dod\u00e1n\u00ed:<\/p>\n\n<p class=\"wp-block-paragraph\">a) odpov\u00edd\u00e1 dohodnut\u00e9mu druhu, mno\u017estv\u00ed, kvalit\u011b, p\u0159\u00edchuti, objemu a popisu,<\/p>\n\n<p class=\"wp-block-paragraph\">b) m\u00e1 vlastnosti, kter\u00e9 si kupuj\u00edc\u00ed s prod\u00e1vaj\u00edc\u00edm dohodli,<\/p>\n\n<p class=\"wp-block-paragraph\">c) je vhodn\u00e9 k \u00fa\u010delu, ke kter\u00e9mu se zbo\u017e\u00ed stejn\u00e9ho druhu b\u011b\u017en\u011b pou\u017e\u00edv\u00e1,<\/p>\n\n<p class=\"wp-block-paragraph\">d) je dod\u00e1no v dohodnut\u00e9m mno\u017estv\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">e) je zabaleno zp\u016fsobem odpov\u00eddaj\u00edc\u00edm jeho povaze,<\/p>\n\n<p class=\"wp-block-paragraph\">f) odpov\u00edd\u00e1 po\u017eadavk\u016fm v\u0161eobecn\u011b z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/p>\n\n<p class=\"wp-block-paragraph\">3.2 Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 za vadu, kterou m\u011blo zbo\u017e\u00ed v dob\u011b jeho dod\u00e1n\u00ed kupuj\u00edc\u00edmu a kter\u00e1 se projev\u00ed v z\u00e1konem stanoven\u00e9 dob\u011b. Podle Ob\u010dansk\u00e9ho z\u00e1kon\u00edku prod\u00e1vaj\u00edc\u00ed p\u0159i spot\u0159ebitelsk\u00e9 koupi odpov\u00edd\u00e1 za vadu existuj\u00edc\u00ed p\u0159i dod\u00e1n\u00ed, kter\u00e1 se projev\u00ed do dvou let; u potravin je v\u0161ak t\u0159eba p\u0159ihl\u00ed\u017eet i k datu minim\u00e1ln\u00ed trvanlivosti, povaze v\u00fdrobku a podm\u00ednk\u00e1m jeho skladov\u00e1n\u00ed. <\/p>\n\n<p class=\"wp-block-paragraph\">3.3 U n\u00e1poj\u016f a potravin\u00e1\u0159sk\u00fdch v\u00fdrobk\u016f se posuzuje zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) datum minim\u00e1ln\u00ed trvanlivosti,<\/p>\n\n<p class=\"wp-block-paragraph\">b) neporu\u0161enost obalu,<\/p>\n\n<p class=\"wp-block-paragraph\">c) zp\u016fsob skladov\u00e1n\u00ed v\u00fdrobku,<\/p>\n\n<p class=\"wp-block-paragraph\">d) vystaven\u00ed teplu, mrazu nebo p\u0159\u00edm\u00e9mu slune\u010dn\u00edmu z\u00e1\u0159en\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">e) dodr\u017een\u00ed pokyn\u016f uveden\u00fdch na obalu,<\/p>\n\n<p class=\"wp-block-paragraph\">f) \u010das, kter\u00fd uplynul od otev\u0159en\u00ed v\u00fdrobku.<\/p>\n\n<p class=\"wp-block-paragraph\">3.4 Informace o slo\u017een\u00ed, skladov\u00e1n\u00ed, minim\u00e1ln\u00ed trvanlivosti a spot\u0159eb\u011b po otev\u0159en\u00ed jsou uvedeny na obalu konkr\u00e9tn\u00edho v\u00fdrobku.<\/p>\n\n<h2 class=\"wp-block-heading\">4. Co lze reklamovat<\/h2>\n\n<p class=\"wp-block-paragraph\">4.1 Kupuj\u00edc\u00ed m\u016f\u017ee reklamovat zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) po\u0161kozen\u00e9 nebo prod\u011brav\u011bl\u00e9 plechovky,<\/p>\n\n<p class=\"wp-block-paragraph\">b) prot\u00e9kaj\u00edc\u00ed nebo net\u011bsn\u00edc\u00ed obaly,<\/p>\n\n<p class=\"wp-block-paragraph\">c) v\u00fdrazn\u011b zdeformovan\u00e9 nebo nafouknut\u00e9 plechovky,<\/p>\n\n<p class=\"wp-block-paragraph\">d) nespr\u00e1vn\u011b dodanou p\u0159\u00edchu\u0165,<\/p>\n\n<p class=\"wp-block-paragraph\">e) chyb\u011bj\u00edc\u00ed produkty nebo chyb\u011bj\u00edc\u00ed kartony,<\/p>\n\n<p class=\"wp-block-paragraph\">f) jin\u00e9 mno\u017estv\u00ed, ne\u017e bylo objedn\u00e1no,<\/p>\n\n<p class=\"wp-block-paragraph\">g) produkt po datu minim\u00e1ln\u00ed trvanlivosti ji\u017e v dob\u011b jeho dod\u00e1n\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">h) v\u00fdrobek se zjevnou kvalitativn\u00ed nebo zdravotn\u00ed vadou,<\/p>\n\n<p class=\"wp-block-paragraph\">i) po\u0161kozen\u00ed zp\u016fsoben\u00e9 b\u011bhem p\u0159epravy,<\/p>\n\n<p class=\"wp-block-paragraph\">j) v\u00fdrobek, kter\u00fd neodpov\u00edd\u00e1 informac\u00edm uveden\u00fdm v objedn\u00e1vce nebo na jeho obalu.<\/p>\n\n<p class=\"wp-block-paragraph\">4.2 Kupuj\u00edc\u00ed by nem\u011bl konzumovat n\u00e1poj z plechovky, kter\u00e1:<\/p>\n\n<p class=\"wp-block-paragraph\">a) je prod\u011brav\u011bl\u00e1 nebo net\u011bsn\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">b) je nezvykle nafouknut\u00e1,<\/p>\n\n<p class=\"wp-block-paragraph\">c) m\u00e1 v\u00e1\u017en\u011b po\u0161kozen\u00fd uz\u00e1v\u011br,<\/p>\n\n<p class=\"wp-block-paragraph\">d) vykazuje neobvykl\u00fd z\u00e1pach, barvu nebo jin\u00e9 znaky mo\u017en\u00e9ho znehodnocen\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">e) mohla b\u00fdt b\u011bhem p\u0159epravy nebo skladov\u00e1n\u00ed kontaminov\u00e1na.<\/p>\n\n<p class=\"wp-block-paragraph\">4.3 V p\u0159\u00edpad\u011b pochybnost\u00ed o bezpe\u010dnosti n\u00e1poje je kupuj\u00edc\u00ed povinen v\u00fdrobek d\u00e1le nekonzumovat a uchovat ho pro \u00fa\u010dely posouzen\u00ed reklamace.<\/p>\n\n<h2 class=\"wp-block-heading\">5. P\u0159\u00edpady, za kter\u00e9 prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1<\/h2>\n\n<p class=\"wp-block-paragraph\">5.1 Prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 za vadu nebo znehodnocen\u00ed zbo\u017e\u00ed zp\u016fsoben\u00e9 zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) nespr\u00e1vn\u00fdm skladov\u00e1n\u00edm po p\u0159evzet\u00ed zbo\u017e\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">b) vystaven\u00edm v\u00fdrobku nadm\u011brn\u00e9mu teplu, mrazu nebo p\u0159\u00edm\u00e9mu slune\u010dn\u00edmu z\u00e1\u0159en\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">c) mechanick\u00fdm po\u0161kozen\u00edm po p\u0159evzet\u00ed z\u00e1silky,<\/p>\n\n<p class=\"wp-block-paragraph\">d) neodborn\u00fdm nebo nevhodn\u00fdm zach\u00e1zen\u00edm,<\/p>\n\n<p class=\"wp-block-paragraph\">e) konzumac\u00ed po datu minim\u00e1ln\u00ed trvanlivosti,<\/p>\n\n<p class=\"wp-block-paragraph\">f) nedodr\u017een\u00edm pokyn\u016f uveden\u00fdch na obalu,<\/p>\n\n<p class=\"wp-block-paragraph\">g) ponech\u00e1n\u00edm otev\u0159en\u00e9ho v\u00fdrobku mimo ledni\u010dku,<\/p>\n\n<p class=\"wp-block-paragraph\">h) spot\u0159ebov\u00e1n\u00edm otev\u0159en\u00e9ho v\u00fdrobku po uplynut\u00ed \u010dasu uveden\u00e9ho na obalu,<\/p>\n\n<p class=\"wp-block-paragraph\">i) p\u0159irozen\u00fdmi zm\u011bnami v\u00fdrobku, kter\u00e9 odpov\u00eddaj\u00ed jeho slo\u017een\u00ed a nemaj\u00ed vliv na jeho bezpe\u010dnost,<\/p>\n\n<p class=\"wp-block-paragraph\">j) vadou, o kter\u00e9 kupuj\u00edc\u00ed p\u0159ed uzav\u0159en\u00edm smlouvy v\u011bd\u011bl a pro kterou byla poskytnuta sleva.<\/p>\n\n<p class=\"wp-block-paragraph\">5.2 M\u00edrn\u00e9 prom\u00e1\u010dknut\u00ed plechovky, kter\u00e9 nezp\u016fsobuje net\u011bsnost, neovliv\u0148uje bezpe\u010dnost v\u00fdrobku ani nebr\u00e1n\u00ed jeho b\u011b\u017en\u00e9mu pou\u017eit\u00ed, nemus\u00ed samo o sob\u011b p\u0159edstavovat vadu oprav\u0148uj\u00edc\u00ed kupuj\u00edc\u00edho k odstoupen\u00ed od smlouvy.<\/p>\n\n<p class=\"wp-block-paragraph\">5.3 Prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 za rozd\u00edly ve vn\u00edm\u00e1n\u00ed chuti, v\u016fn\u011b nebo sladkosti, pokud v\u00fdrobek odpov\u00edd\u00e1 deklarovan\u00e9mu slo\u017een\u00ed, kvalit\u011b a bezpe\u010dnostn\u00edm po\u017eadavk\u016fm.<\/p>\n\n<h2 class=\"wp-block-heading\">6. Kontrola z\u00e1silky p\u0159i p\u0159evzet\u00ed<\/h2>\n\n<p class=\"wp-block-paragraph\">6.1 Kupuj\u00edc\u00ed je povinen p\u0159i p\u0159evzet\u00ed z\u00e1silky zkontrolovat zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) neporu\u0161enost vn\u011bj\u0161\u00edho p\u0159epravn\u00edho obalu,<\/p>\n\n<p class=\"wp-block-paragraph\">b) viditeln\u00e9 po\u0161kozen\u00ed z\u00e1silky,<\/p>\n\n<p class=\"wp-block-paragraph\">c) zn\u00e1mky prote\u010den\u00ed nebo promo\u010den\u00ed obalu,<\/p>\n\n<p class=\"wp-block-paragraph\">d) po\u010det doru\u010den\u00fdch bal\u00edk\u016f, pokud jich m\u00e1 b\u00fdt v\u00edce.<\/p>\n\n<p class=\"wp-block-paragraph\">6.2 Pokud je z\u00e1silka viditeln\u011b v\u00e1\u017en\u011b po\u0161kozen\u00e1, kupuj\u00edc\u00ed je opr\u00e1vn\u011bn:<\/p>\n\n<p class=\"wp-block-paragraph\">a) z\u00e1silku odm\u00edtnout p\u0159evz\u00edt nebo<\/p>\n\n<p class=\"wp-block-paragraph\">b) p\u0159evz\u00edt ji s v\u00fdhradou a po\u017e\u00e1dat dopravce o zaznamen\u00e1n\u00ed po\u0161kozen\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">6.3 Pokud je to mo\u017en\u00e9, kupuj\u00edc\u00ed by m\u011bl po\u0161kozen\u00ed z\u00e1silky zdokumentovat fotografiemi je\u0161t\u011b p\u0159ed jej\u00edm otev\u0159en\u00edm.<\/p>\n\n<p class=\"wp-block-paragraph\">6.4 P\u0159evzet\u00ed z\u00e1silky bez v\u00fdhrady nezbavuje spot\u0159ebitele pr\u00e1va reklamovat po\u0161kozen\u00ed, kter\u00e9 nebylo mo\u017en\u00e9 zjistit p\u0159i b\u011b\u017en\u00e9 kontrole p\u0159i p\u0159evzet\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">6.5 Kupuj\u00edc\u00ed by m\u011bl po\u0161kozen\u00ed, chyb\u011bj\u00edc\u00ed zbo\u017e\u00ed nebo nespr\u00e1vn\u00fd obsah z\u00e1silky ozn\u00e1mit prod\u00e1vaj\u00edc\u00edmu co nejd\u0159\u00edve po jeho zji\u0161t\u011bn\u00ed. V\u010dasn\u00e9 ozn\u00e1men\u00ed umo\u017e\u0148uje prod\u00e1vaj\u00edc\u00edmu snadn\u011bji prov\u011b\u0159it okolnosti p\u0159epravy. <\/p>\n\n<h2 class=\"wp-block-heading\">7. Zp\u016fsob uplatn\u011bn\u00ed reklamace<\/h2>\n\n<p class=\"wp-block-paragraph\">7.1 Kupuj\u00edc\u00ed m\u016f\u017ee reklamaci uplatnit:<\/p>\n\n<p class=\"wp-block-paragraph\">a) e-mailem na adrese <strong><a>kontakt@cocowat.eu<\/a><\/strong>,<\/p>\n\n<p class=\"wp-block-paragraph\">b) po\u0161tou na adrese:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Real Dream Factory s.r.o.<\/strong><br\/>Mostn\u00e1 56<br\/>949 01 Nitra<br\/>Slovensk\u00e1 republika,<\/p>\n\n<p class=\"wp-block-paragraph\">c) osobn\u011b po p\u0159edchoz\u00ed dohod\u011b s prod\u00e1vaj\u00edc\u00edm.<\/p>\n\n<p class=\"wp-block-paragraph\">7.2 Reklamace by m\u011bla obsahovat zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) jm\u00e9no a p\u0159\u00edjmen\u00ed nebo obchodn\u00ed jm\u00e9no kupuj\u00edc\u00edho,<\/p>\n\n<p class=\"wp-block-paragraph\">b) adresu a kontaktn\u00ed \u00fadaje kupuj\u00edc\u00edho,<\/p>\n\n<p class=\"wp-block-paragraph\">c) \u010d\u00edslo objedn\u00e1vky nebo jin\u00fd doklad o koupi,<\/p>\n\n<p class=\"wp-block-paragraph\">d) n\u00e1zev a p\u0159\u00edchu\u0165 reklamovan\u00e9ho produktu,<\/p>\n\n<p class=\"wp-block-paragraph\">e) po\u010det reklamovan\u00fdch kus\u016f,<\/p>\n\n<p class=\"wp-block-paragraph\">f) popis vady a zp\u016fsob, jak\u00fdm se vada projevuje,<\/p>\n\n<p class=\"wp-block-paragraph\">g) datum zji\u0161t\u011bn\u00ed vady,<\/p>\n\n<p class=\"wp-block-paragraph\">h) po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace,<\/p>\n\n<p class=\"wp-block-paragraph\">i) \u010d\u00edslo \u0161ar\u017ee a datum minim\u00e1ln\u00ed trvanlivosti, pokud jsou \u010diteln\u00e9,<\/p>\n\n<p class=\"wp-block-paragraph\">j) fotografie v\u00fdrobku a obalu, pokud mohou pomoci p\u0159i posouzen\u00ed reklamace.<\/p>\n\n<p class=\"wp-block-paragraph\">7.3 Kupuj\u00edc\u00ed nemus\u00ed p\u0159edlo\u017eit konkr\u00e9tn\u00ed typ pokladn\u00edho dokladu, pokud dok\u00e1\u017ee jin\u00fdm d\u016fv\u011bryhodn\u00fdm zp\u016fsobem prok\u00e1zat, \u017ee zbo\u017e\u00ed zakoupil u prod\u00e1vaj\u00edc\u00edho. SOI uv\u00e1d\u00ed, \u017ee prod\u00e1vaj\u00edc\u00ed nem\u016f\u017ee odm\u00edtnout reklamaci jen proto, \u017ee spot\u0159ebitel nep\u0159edlo\u017eil pokladn\u00ed doklad, pokud koupi dok\u00e1\u017ee prok\u00e1zat jinak. <\/p>\n\n<p class=\"wp-block-paragraph\">7.4 Dokladem o koupi m\u016f\u017ee b\u00fdt zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) faktura,<\/p>\n\n<p class=\"wp-block-paragraph\">b) potvrzen\u00ed objedn\u00e1vky,<\/p>\n\n<p class=\"wp-block-paragraph\">c) v\u00fdpis z bankovn\u00edho \u00fa\u010dtu,<\/p>\n\n<p class=\"wp-block-paragraph\">d) potvrzen\u00ed platby kartou,<\/p>\n\n<p class=\"wp-block-paragraph\">e) jin\u00fd doklad prokazuj\u00edc\u00ed koupi zbo\u017e\u00ed u prod\u00e1vaj\u00edc\u00edho.<\/p>\n\n<p class=\"wp-block-paragraph\">7.5 Reklamovan\u00e9 zbo\u017e\u00ed nen\u00ed t\u0159eba zas\u00edlat bez p\u0159edchoz\u00ed komunikace s prod\u00e1vaj\u00edc\u00edm. Prod\u00e1vaj\u00edc\u00ed kupuj\u00edc\u00edmu ozn\u00e1m\u00ed, zda je t\u0159eba v\u00fdrobek nebo jeho obal fyzicky doru\u010dit. <\/p>\n\n<p class=\"wp-block-paragraph\">7.6 P\u0159i reklamaci po\u0161kozen\u00fdch n\u00e1poj\u016f m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed po\u017eadovat uchov\u00e1n\u00ed:<\/p>\n\n<p class=\"wp-block-paragraph\">a) reklamovan\u00e9 plechovky,<\/p>\n\n<p class=\"wp-block-paragraph\">b) etikety nebo obalu s \u010d\u00edslem \u0161ar\u017ee,<\/p>\n\n<p class=\"wp-block-paragraph\">c) vn\u011bj\u0161\u00edho p\u0159epravn\u00edho balen\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">d) v\u00fdpln\u011b z\u00e1silky,<\/p>\n\n<p class=\"wp-block-paragraph\">e) po\u0161kozen\u00fdch produkt\u016f v rozsahu pot\u0159ebn\u00e9m k prov\u011b\u0159en\u00ed reklamace.<\/p>\n\n<p class=\"wp-block-paragraph\">7.7 Kupuj\u00edc\u00ed by nem\u011bl reklamovan\u00e9 zbo\u017e\u00ed zlikvidovat d\u0159\u00edve, ne\u017e prod\u00e1vaj\u00edc\u00ed rozhodne, zda je pot\u0159ebn\u00e9 k posouzen\u00ed reklamace.<\/p>\n\n<h2 class=\"wp-block-heading\">8. Zasl\u00e1n\u00ed reklamovan\u00e9ho zbo\u017e\u00ed<\/h2>\n\n<p class=\"wp-block-paragraph\">8.1 Pokud je k posouzen\u00ed reklamace pot\u0159ebn\u00e9 zasl\u00e1n\u00ed zbo\u017e\u00ed, kupuj\u00edc\u00ed ho za\u0161le na adresu:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Real Dream Factory s.r.o.<\/strong><br\/>Mostn\u00e1 56<br\/>949 01 Nitra<br\/>Slovensk\u00e1 republika<\/p>\n\n<p class=\"wp-block-paragraph\">8.2 Reklamovan\u00e9 zbo\u017e\u00ed mus\u00ed b\u00fdt zabaleno p\u0159im\u011b\u0159en\u011b jeho povaze tak, aby b\u011bhem p\u0159epravy nedo\u0161lo k dal\u0161\u00edmu po\u0161kozen\u00ed nebo vyte\u010den\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">8.3 Z\u00e1silka by m\u011bla obsahovat:<\/p>\n\n<p class=\"wp-block-paragraph\">a) reklamovan\u00e9 zbo\u017e\u00ed nebo jeho relevantn\u00ed \u010d\u00e1st,<\/p>\n\n<p class=\"wp-block-paragraph\">b) popis vady,<\/p>\n\n<p class=\"wp-block-paragraph\">c) \u010d\u00edslo objedn\u00e1vky,<\/p>\n\n<p class=\"wp-block-paragraph\">d) kontaktn\u00ed \u00fadaje kupuj\u00edc\u00edho.<\/p>\n\n<p class=\"wp-block-paragraph\">8.4 Prod\u00e1vaj\u00edc\u00ed nep\u0159eb\u00edr\u00e1 reklamovan\u00e9 zbo\u017e\u00ed zaslan\u00e9 na dob\u00edrku.<\/p>\n\n<p class=\"wp-block-paragraph\">8.5 Kupuj\u00edc\u00ed nen\u00ed povinen reklamovan\u00e9 zbo\u017e\u00ed zas\u00edlat v p\u016fvodn\u00edm kartonu, pokud ho dok\u00e1\u017ee bezpe\u010dn\u011b zabalit jin\u00fdm vhodn\u00fdm zp\u016fsobem.<\/p>\n\n<p class=\"wp-block-paragraph\">8.6 Pokud je reklamace opr\u00e1vn\u011bn\u00e1, spot\u0159ebitel m\u00e1 pr\u00e1vo na n\u00e1hradu \u00fa\u010deln\u011b vynalo\u017een\u00fdch n\u00e1klad\u016f spojen\u00fdch s uplatn\u011bn\u00edm reklamace, zejm\u00e9na p\u0159im\u011b\u0159en\u00fdch n\u00e1klad\u016f na zasl\u00e1n\u00ed reklamovan\u00e9ho zbo\u017e\u00ed.<\/p>\n\n<h2 class=\"wp-block-heading\">9. Potvrzen\u00ed o uplatn\u011bn\u00ed reklamace<\/h2>\n\n<p class=\"wp-block-paragraph\">9.1 Prod\u00e1vaj\u00edc\u00ed poskytne spot\u0159ebiteli bezodkladn\u011b po uplatn\u011bn\u00ed reklamace p\u00edsemn\u00e9 potvrzen\u00ed o vyt\u010den\u00ed vady.<\/p>\n\n<p class=\"wp-block-paragraph\">9.2 Potvrzen\u00ed bude obsahovat zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) datum uplatn\u011bn\u00ed reklamace,<\/p>\n\n<p class=\"wp-block-paragraph\">b) identifikaci reklamovan\u00e9ho produktu,<\/p>\n\n<p class=\"wp-block-paragraph\">c) popis vyt\u010den\u00e9 vady,<\/p>\n\n<p class=\"wp-block-paragraph\">d) po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace,<\/p>\n\n<p class=\"wp-block-paragraph\">e) kontaktn\u00ed \u00fadaje kupuj\u00edc\u00edho,<\/p>\n\n<p class=\"wp-block-paragraph\">f) lh\u016ftu, ve kter\u00e9 prod\u00e1vaj\u00edc\u00ed vadu odstran\u00ed nebo reklamaci vy\u0159\u00edd\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">9.3 Lh\u016fta uveden\u00e1 v potvrzen\u00ed nesm\u00ed b\u00fdt del\u0161\u00ed ne\u017e 30 dn\u016f ode dne vytknut\u00ed vady, pokud del\u0161\u00ed lh\u016ftu neod\u016fvod\u0148uje objektivn\u00ed d\u016fvod, kter\u00fd prod\u00e1vaj\u00edc\u00ed nem\u016f\u017ee ovlivnit. Aktu\u00e1ln\u00ed pr\u00e1vn\u00ed \u00faprava pou\u017e\u00edv\u00e1 pojem \u201evytknut\u00ed vady\u201c a vy\u017eaduje p\u00edsemn\u00e9 potvrzen\u00ed s ur\u010den\u00edm lh\u016fty k odstran\u011bn\u00ed vady. <\/p>\n\n<p class=\"wp-block-paragraph\">9.4 Potvrzen\u00ed m\u016f\u017ee b\u00fdt spot\u0159ebiteli doru\u010deno elektronicky na e-mailovou adresu uvedenou v reklamaci.<\/p>\n\n<h2 class=\"wp-block-heading\">10. Posouzen\u00ed reklamace<\/h2>\n\n<p class=\"wp-block-paragraph\">10.1 Prod\u00e1vaj\u00edc\u00ed posoud\u00ed reklamaci s p\u0159ihl\u00e9dnut\u00edm zejm\u00e9na k:<\/p>\n\n<p class=\"wp-block-paragraph\">a) charakteru reklamovan\u00e9 vady,<\/p>\n\n<p class=\"wp-block-paragraph\">b) fotografi\u00edm a dokumentaci p\u0159edlo\u017een\u00e9 kupuj\u00edc\u00edm,<\/p>\n\n<p class=\"wp-block-paragraph\">c) stavu v\u00fdrobku a jeho obalu,<\/p>\n\n<p class=\"wp-block-paragraph\">d) \u010d\u00edslu v\u00fdrobn\u00ed \u0161ar\u017ee,<\/p>\n\n<p class=\"wp-block-paragraph\">e) datu minim\u00e1ln\u00ed trvanlivosti,<\/p>\n\n<p class=\"wp-block-paragraph\">f) podm\u00ednk\u00e1m skladov\u00e1n\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">g) okolnostem p\u0159epravy,<\/p>\n\n<p class=\"wp-block-paragraph\">h) vyj\u00e1d\u0159en\u00ed v\u00fdrobce nebo dodavatele, pokud je pot\u0159ebn\u00e9.<\/p>\n\n<p class=\"wp-block-paragraph\">10.2 Kupuj\u00edc\u00ed je povinen poskytnout prod\u00e1vaj\u00edc\u00edmu p\u0159im\u011b\u0159enou sou\u010dinnost pot\u0159ebnou k prov\u011b\u0159en\u00ed reklamace.<\/p>\n\n<p class=\"wp-block-paragraph\">10.3 Pokud posouzen\u00ed vady nen\u00ed mo\u017en\u00e9 pouze na z\u00e1klad\u011b fotografi\u00ed nebo popisu, kupuj\u00edc\u00ed je povinen umo\u017enit prod\u00e1vaj\u00edc\u00edmu p\u0159ezkoum\u00e1n\u00ed reklamovan\u00e9ho v\u00fdrobku.<\/p>\n\n<p class=\"wp-block-paragraph\">10.4 Pokud kupuj\u00edc\u00ed reklamovan\u00fd v\u00fdrobek spot\u0159eboval, zlikvidoval nebo jinak znemo\u017enil jeho p\u0159ezkoum\u00e1n\u00ed, prod\u00e1vaj\u00edc\u00ed reklamaci posoud\u00ed podle dostupn\u00fdch d\u016fkaz\u016f. Nemo\u017enost p\u0159ezkoum\u00e1n\u00ed v\u0161ak m\u016f\u017ee ovlivnit mo\u017enost prok\u00e1z\u00e1n\u00ed reklamovan\u00e9 vady. <\/p>\n\n<h2 class=\"wp-block-heading\">11. Pr\u00e1va spot\u0159ebitele p\u0159i vadn\u00e9m zbo\u017e\u00ed<\/h2>\n\n<p class=\"wp-block-paragraph\">11.1 Pokud m\u00e1 zbo\u017e\u00ed vadu, spot\u0159ebitel m\u00e1 pr\u00e1vo po\u017eadovat jej\u00ed odstran\u011bn\u00ed v\u00fdm\u011bnou zbo\u017e\u00ed nebo opravou, pokud je oprava vzhledem k povaze produktu mo\u017en\u00e1.<\/p>\n\n<p class=\"wp-block-paragraph\">11.2 Spot\u0159ebitel si nem\u016f\u017ee zvolit zp\u016fsob odstran\u011bn\u00ed vady, kter\u00fd:<\/p>\n\n<p class=\"wp-block-paragraph\">a) nen\u00ed mo\u017en\u00fd nebo<\/p>\n\n<p class=\"wp-block-paragraph\">b) by ve srovn\u00e1n\u00ed s druh\u00fdm zp\u016fsobem zp\u016fsobil prod\u00e1vaj\u00edc\u00edmu nep\u0159im\u011b\u0159en\u00e9 n\u00e1klady.<\/p>\n\n<p class=\"wp-block-paragraph\">Pr\u00e1vo kupuj\u00edc\u00edho zvolit si opravu nebo v\u00fdm\u011bnu a omezen\u00ed t\u00e9to volby upravuje Ob\u010dansk\u00fd z\u00e1kon\u00edk.<\/p>\n\n<p class=\"wp-block-paragraph\">11.3 Vzhledem k povaze n\u00e1poj\u016f bude odstran\u011bn\u00ed vady zpravidla provedeno v\u00fdm\u011bnou vadn\u00e9ho produktu za bezvadn\u00fd produkt.<\/p>\n\n<p class=\"wp-block-paragraph\">11.4 Prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee odm\u00edtnout odstran\u011bn\u00ed vady, pokud oprava ani v\u00fdm\u011bna nejsou mo\u017en\u00e9 nebo by vy\u017eadovaly nep\u0159im\u011b\u0159en\u00e9 n\u00e1klady s ohledem na v\u0161echny okolnosti.<\/p>\n\n<p class=\"wp-block-paragraph\">11.5 Spot\u0159ebitel m\u00e1 pr\u00e1vo na p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny nebo m\u016f\u017ee odstoupit od smlouvy, zejm\u00e9na pokud:<\/p>\n\n<p class=\"wp-block-paragraph\">a) prod\u00e1vaj\u00edc\u00ed zbo\u017e\u00ed nevym\u011bnil nebo neodstranil vadu,<\/p>\n\n<p class=\"wp-block-paragraph\">b) prod\u00e1vaj\u00edc\u00ed odm\u00edtl vadu odstranit,<\/p>\n\n<p class=\"wp-block-paragraph\">c) zbo\u017e\u00ed m\u00e1 stejnou vadu i po v\u00fdm\u011bn\u011b nebo odstran\u011bn\u00ed vady,<\/p>\n\n<p class=\"wp-block-paragraph\">d) vada je takov\u00e9 z\u00e1va\u017en\u00e9 povahy, \u017ee od\u016fvod\u0148uje okam\u017eitou slevu nebo odstoupen\u00ed od smlouvy,<\/p>\n\n<p class=\"wp-block-paragraph\">e) je z okolnost\u00ed z\u0159ejm\u00e9, \u017ee vada nebude odstran\u011bna v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b nebo bez z\u00e1va\u017en\u00fdch obt\u00ed\u017e\u00ed pro spot\u0159ebitele.<\/p>\n\n<p class=\"wp-block-paragraph\">11.6 Spot\u0159ebitel nem\u016f\u017ee odstoupit od smlouvy, pokud je vada zanedbateln\u00e1.<\/p>\n\n<p class=\"wp-block-paragraph\">11.7 P\u0159i chyb\u011bj\u00edc\u00edm nebo nespr\u00e1vn\u011b dodan\u00e9m zbo\u017e\u00ed prod\u00e1vaj\u00edc\u00ed podle dohody s kupuj\u00edc\u00edm zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) dod\u00e1 chyb\u011bj\u00edc\u00ed zbo\u017e\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">b) vym\u011bn\u00ed nespr\u00e1vn\u011b dodan\u00e9 zbo\u017e\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">c) poskytne p\u0159im\u011b\u0159enou slevu,<\/p>\n\n<p class=\"wp-block-paragraph\">d) vr\u00e1t\u00ed cenu nedodan\u00e9ho nebo nespr\u00e1vn\u011b dodan\u00e9ho zbo\u017e\u00ed.<\/p>\n\n<h2 class=\"wp-block-heading\">12. Zp\u016fsob vy\u0159\u00edzen\u00ed reklamace<\/h2>\n\n<p class=\"wp-block-paragraph\">12.1 Opr\u00e1vn\u011bn\u00e1 reklamace m\u016f\u017ee b\u00fdt vy\u0159\u00edzena zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) v\u00fdm\u011bnou vadn\u00e9ho produktu za bezvadn\u00fd,<\/p>\n\n<p class=\"wp-block-paragraph\">b) dod\u00e1n\u00edm chyb\u011bj\u00edc\u00edho zbo\u017e\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">c) v\u00fdm\u011bnou nespr\u00e1vn\u011b dodan\u00e9ho zbo\u017e\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">d) p\u0159im\u011b\u0159enou slevou z kupn\u00ed ceny,<\/p>\n\n<p class=\"wp-block-paragraph\">e) vr\u00e1cen\u00edm cel\u00e9 nebo p\u0159\u00edslu\u0161n\u00e9 \u010d\u00e1sti kupn\u00ed ceny,<\/p>\n\n<p class=\"wp-block-paragraph\">f) jin\u00fdm zp\u016fsobem dohodnut\u00fdm s kupuj\u00edc\u00edm.<\/p>\n\n<p class=\"wp-block-paragraph\">12.2 U potravin\u00e1\u0159sk\u00fdch v\u00fdrobk\u016f se oprava v\u00fdrobku zpravidla neuplat\u0148uje vzhledem k jeho povaze.<\/p>\n\n<p class=\"wp-block-paragraph\">12.3 Pokud se reklamace t\u00fdk\u00e1 pouze \u010d\u00e1sti objedn\u00e1vky, vr\u00e1cen\u00ed ceny nebo v\u00fdm\u011bna se vztahuje zpravidla pouze na vadnou \u010d\u00e1st objedn\u00e1vky.<\/p>\n\n<p class=\"wp-block-paragraph\">12.4 Pokud je vada z\u00e1va\u017en\u00e1 nebo se t\u00fdk\u00e1 cel\u00e9 objedn\u00e1vky, spot\u0159ebitel m\u016f\u017ee m\u00edt za z\u00e1konn\u00fdch podm\u00ednek pr\u00e1vo odstoupit od smlouvy v cel\u00e9m rozsahu.<\/p>\n\n<p class=\"wp-block-paragraph\">12.5 Vr\u00e1cen\u00ed pen\u011bz se uskute\u010dn\u00ed stejn\u00fdm zp\u016fsobem, jak\u00fdm kupuj\u00edc\u00ed p\u016fvodn\u011b zaplatil, pokud se s prod\u00e1vaj\u00edc\u00edm nedohodne jinak.<\/p>\n\n<p class=\"wp-block-paragraph\">12.6 Pokud kupuj\u00edc\u00ed platil na dob\u00edrku nebo bankovn\u00edm p\u0159evodem, prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee kupuj\u00edc\u00edho po\u017e\u00e1dat o ozn\u00e1men\u00ed \u010d\u00edsla bankovn\u00edho \u00fa\u010dtu.<\/p>\n\n<h2 class=\"wp-block-heading\">13. Lh\u016fta k vy\u0159\u00edzen\u00ed reklamace<\/h2>\n\n<p class=\"wp-block-paragraph\">13.1 Prod\u00e1vaj\u00edc\u00ed odstran\u00ed vadu nebo vy\u0159\u00edd\u00ed reklamaci v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b s p\u0159ihl\u00e9dnut\u00edm k povaze v\u00fdrobku a z\u00e1va\u017enosti vady.<\/p>\n\n<p class=\"wp-block-paragraph\">13.2 Lh\u016fta ozn\u00e1men\u00e1 spot\u0159ebiteli zpravidla nebude del\u0161\u00ed ne\u017e 30 dn\u00ed ode dne vyt\u010den\u00ed vady.<\/p>\n\n<p class=\"wp-block-paragraph\">13.3 Del\u0161\u00ed lh\u016fta se m\u016f\u017ee uplatnit pouze tehdy, pokud je od\u016fvodn\u011bna objektivn\u00edm d\u016fvodem, kter\u00fd prod\u00e1vaj\u00edc\u00ed nem\u016f\u017ee ovlivnit, nap\u0159\u00edklad pot\u0159ebou laboratorn\u00edho posouzen\u00ed nebo odborn\u00e9ho prov\u011b\u0159en\u00ed v\u00fdrobn\u00ed \u0161ar\u017ee.<\/p>\n\n<p class=\"wp-block-paragraph\">13.4 O objektivn\u00edm d\u016fvodu prodlou\u017een\u00ed lh\u016fty prod\u00e1vaj\u00edc\u00ed spot\u0159ebitele informuje.<\/p>\n\n<p class=\"wp-block-paragraph\">13.5 Prod\u00e1vaj\u00edc\u00ed informuje kupuj\u00edc\u00edho o v\u00fdsledku reklamace p\u00edsemn\u011b, zpravidla e-mailem.<\/p>\n\n<p class=\"wp-block-paragraph\">13.6 P\u00edsemn\u00e9 ozn\u00e1men\u00ed o vy\u0159\u00edzen\u00ed reklamace bude obsahovat zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) v\u00fdsledek posouzen\u00ed reklamace,<\/p>\n\n<p class=\"wp-block-paragraph\">b) zp\u016fsob jej\u00edho vy\u0159\u00edzen\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">c) od\u016fvodn\u011bn\u00ed zam\u00edtnut\u00ed, pokud reklamace nebyla uzn\u00e1na,<\/p>\n\n<p class=\"wp-block-paragraph\">d) informaci o dal\u0161\u00edm postupu.<\/p>\n\n<h2 class=\"wp-block-heading\">14. N\u00e1klady spojen\u00e9 s reklamac\u00ed<\/h2>\n\n<p class=\"wp-block-paragraph\">14.1 Pokud je reklamace opr\u00e1vn\u011bn\u00e1, prod\u00e1vaj\u00edc\u00ed nese n\u00e1klady pot\u0159ebn\u00e9 k odstran\u011bn\u00ed vady nebo v\u00fdm\u011bn\u011b zbo\u017e\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">14.2 Spot\u0159ebitel m\u00e1 pr\u00e1vo po\u017eadovat n\u00e1hradu \u00fa\u010deln\u011b vynalo\u017een\u00fdch n\u00e1klad\u016f, kter\u00e9 mu vznikly v souvislosti s opr\u00e1vn\u011bn\u00fdm vyt\u010den\u00edm vady.<\/p>\n\n<p class=\"wp-block-paragraph\">14.3 Spot\u0159ebitel mus\u00ed pr\u00e1vo na n\u00e1hradu n\u00e1klad\u016f uplatnit u prod\u00e1vaj\u00edc\u00edho v z\u00e1konn\u00e9 lh\u016ft\u011b.<\/p>\n\n<p class=\"wp-block-paragraph\">14.4 Prod\u00e1vaj\u00edc\u00ed nehrad\u00ed n\u00e1klady, kter\u00e9:<\/p>\n\n<p class=\"wp-block-paragraph\">a) nebyly pot\u0159ebn\u00e9 k uplatn\u011bn\u00ed reklamace,<\/p>\n\n<p class=\"wp-block-paragraph\">b) byly zjevn\u011b nep\u0159im\u011b\u0159en\u00e9,<\/p>\n\n<p class=\"wp-block-paragraph\">c) vznikly bez p\u0159edchoz\u00ed dohody, a\u010dkoli bylo mo\u017en\u00e9 pou\u017e\u00edt levn\u011bj\u0161\u00ed a stejn\u011b \u00fa\u010dinn\u00fd zp\u016fsob.<\/p>\n\n<p class=\"wp-block-paragraph\">14.5 Pokud je reklamace zam\u00edtnuta jako neopr\u00e1vn\u011bn\u00e1, kupuj\u00edc\u00ed nese sv\u00e9 n\u00e1klady na zasl\u00e1n\u00ed zbo\u017e\u00ed, pokud pr\u00e1vn\u00ed p\u0159edpis nestanov\u00ed jinak.<\/p>\n\n<h2 class=\"wp-block-heading\">15. Reklamace p\u0159edplatn\u00e9ho<\/h2>\n\n<p class=\"wp-block-paragraph\">15.1 Na produkty dodan\u00e9 v r\u00e1mci p\u0159edplatn\u00e9ho se vztahuj\u00ed stejn\u00e9 reklama\u010dn\u00ed podm\u00ednky jako na produkty zakoupen\u00e9 jednor\u00e1zov\u011b.<\/p>\n\n<p class=\"wp-block-paragraph\">15.2 Reklamace konkr\u00e9tn\u00ed z\u00e1silky p\u0159edplatn\u00e9ho sama o sob\u011b neznamen\u00e1 zru\u0161en\u00ed cel\u00e9ho p\u0159edplatn\u00e9ho.<\/p>\n\n<p class=\"wp-block-paragraph\">15.3 Pokud chce kupuj\u00edc\u00ed z\u00e1rove\u0148 zru\u0161it p\u0159edplatn\u00e9, mus\u00ed ho zru\u0161it samostatn\u011b ve sv\u00e9m z\u00e1kaznick\u00e9m \u00fa\u010dtu podle podm\u00ednek uveden\u00fdch ve V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednk\u00e1ch.<\/p>\n\n<p class=\"wp-block-paragraph\">15.4 Reklamace automatick\u00e9 platby se posuzuje odd\u011blen\u011b od reklamace kvality dodan\u00e9ho v\u00fdrobku.<\/p>\n\n<p class=\"wp-block-paragraph\">15.5 Pokud byla kupuj\u00edc\u00edmu neopr\u00e1vn\u011bn\u011b nebo nespr\u00e1vn\u011b za\u00fa\u010dtov\u00e1na platba, m\u016f\u017ee tuto skute\u010dnost ozn\u00e1mit na e-mail <a>kontakt@cocowat.eu<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">15.6 Kupuj\u00edc\u00ed je povinen uv\u00e9st zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) e-mail pou\u017eit\u00fd p\u0159i p\u0159edplatn\u00e9m,<\/p>\n\n<p class=\"wp-block-paragraph\">b) datum a \u010d\u00e1stku platby,<\/p>\n\n<p class=\"wp-block-paragraph\">c) \u010d\u00edslo objedn\u00e1vky nebo p\u0159edplatn\u00e9ho,<\/p>\n\n<p class=\"wp-block-paragraph\">d) popis probl\u00e9mu.<\/p>\n\n<h2 class=\"wp-block-heading\">16. Kupuj\u00edc\u00ed \u2013 podnikatel<\/h2>\n\n<p class=\"wp-block-paragraph\">16.1 Ustanoven\u00ed tohoto reklama\u010dn\u00edho \u0159\u00e1du p\u0159izn\u00e1vaj\u00edc\u00ed spot\u0159ebiteli zvl\u00e1\u0161tn\u00ed pr\u00e1va se nevztahuj\u00ed na kupuj\u00edc\u00edho, kter\u00fd nakupuje zbo\u017e\u00ed v r\u00e1mci sv\u00e9 podnikatelsk\u00e9 \u010dinnosti.<\/p>\n\n<p class=\"wp-block-paragraph\">16.2 Kupuj\u00edc\u00ed \u2013 podnikatel je povinen zkontrolovat zbo\u017e\u00ed co nejd\u0159\u00edve po jeho p\u0159evzet\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">16.3 Zjevn\u00e9 vady, po\u0161kozen\u00ed z\u00e1silky, chyb\u011bj\u00edc\u00ed mno\u017estv\u00ed nebo nespr\u00e1vn\u011b dodan\u00e9 zbo\u017e\u00ed je podnikatel povinen ozn\u00e1mit prod\u00e1vaj\u00edc\u00edmu bez zbyte\u010dn\u00e9ho odkladu po jejich zji\u0161t\u011bn\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">16.4 Pr\u00e1va podnikatele z odpov\u011bdnosti za vady se \u0159\u00edd\u00ed zejm\u00e9na Obchodn\u00edm z\u00e1kon\u00edkem a dohodou mezi prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm.<\/p>\n\n<h2 class=\"wp-block-heading\">17. Alternativn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00e9ho sporu<\/h2>\n\n<p class=\"wp-block-paragraph\">17.1 Spot\u0159ebitel m\u00e1 pr\u00e1vo obr\u00e1tit se na prod\u00e1vaj\u00edc\u00edho se \u017e\u00e1dost\u00ed o n\u00e1pravu, pokud:<\/p>\n\n<p class=\"wp-block-paragraph\">a) nen\u00ed spokojen se zp\u016fsobem vy\u0159\u00edzen\u00ed reklamace nebo<\/p>\n\n<p class=\"wp-block-paragraph\">b) se domn\u00edv\u00e1, \u017ee prod\u00e1vaj\u00edc\u00ed poru\u0161il jeho spot\u0159ebitelsk\u00e1 pr\u00e1va.<\/p>\n\n<p class=\"wp-block-paragraph\">17.2 \u017d\u00e1dost o n\u00e1pravu m\u016f\u017ee spot\u0159ebitel zaslat na e-mail:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a>kontakt@cocowat.eu<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">17.3 Pokud prod\u00e1vaj\u00edc\u00ed na \u017e\u00e1dost odpov\u00ed zam\u00edtav\u011b nebo na ni neodpov\u00ed ve lh\u016ft\u011b stanoven\u00e9 z\u00e1konem, m\u016f\u017ee spot\u0159ebitel podat n\u00e1vrh na zah\u00e1jen\u00ed alternativn\u00edho \u0159e\u0161en\u00ed sporu.<\/p>\n\n<p class=\"wp-block-paragraph\">17.4 P\u0159\u00edslu\u0161n\u00fdm subjektem alternativn\u00edho \u0159e\u0161en\u00ed sporu m\u016f\u017ee b\u00fdt zejm\u00e9na Slovensk\u00e1 obchodn\u00ed inspekce nebo jin\u00fd opr\u00e1vn\u011bn\u00fd subjekt zapsan\u00fd v seznamu subjekt\u016f alternativn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f.<\/p>\n\n<p class=\"wp-block-paragraph\">17.5 Informace a formul\u00e1\u0159e t\u00fdkaj\u00edc\u00ed se alternativn\u00edho \u0159e\u0161en\u00ed spor\u016f jsou dostupn\u00e9 na internetov\u00e9 str\u00e1nce Slovensk\u00e9 obchodn\u00ed inspekce.<\/p>\n\n<h2 class=\"wp-block-heading\">18. Ochrana osobn\u00edch \u00fadaj\u016f<\/h2>\n\n<p class=\"wp-block-paragraph\">18.1 Osobn\u00ed \u00fadaje poskytnut\u00e9 v souvislosti s reklamac\u00ed zpracov\u00e1v\u00e1 prod\u00e1vaj\u00edc\u00ed za \u00fa\u010delem:<\/p>\n\n<p class=\"wp-block-paragraph\">a) p\u0159ijet\u00ed a evidence reklamace,<\/p>\n\n<p class=\"wp-block-paragraph\">b) komunikace s kupuj\u00edc\u00edm,<\/p>\n\n<p class=\"wp-block-paragraph\">c) posouzen\u00ed a vy\u0159\u00edzen\u00ed reklamace,<\/p>\n\n<p class=\"wp-block-paragraph\">d) pln\u011bn\u00ed z\u00e1konn\u00fdch povinnost\u00ed,<\/p>\n\n<p class=\"wp-block-paragraph\">e) ochrany a uplat\u0148ov\u00e1n\u00ed pr\u00e1vn\u00edch n\u00e1rok\u016f.<\/p>\n\n<p class=\"wp-block-paragraph\">18.2 Prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee \u00fadaje v nezbytn\u00e9m rozsahu poskytnout zejm\u00e9na:<\/p>\n\n<p class=\"wp-block-paragraph\">a) dopravci,<\/p>\n\n<p class=\"wp-block-paragraph\">b) v\u00fdrobci nebo dodavateli v\u00fdrobku,<\/p>\n\n<p class=\"wp-block-paragraph\">c) poskytovateli platebn\u00edch slu\u017eeb,<\/p>\n\n<p class=\"wp-block-paragraph\">d) odborn\u00e9mu subjektu posuzuj\u00edc\u00edmu vadu,<\/p>\n\n<p class=\"wp-block-paragraph\">e) org\u00e1nu ve\u0159ejn\u00e9 moci, pokud to vy\u017eaduje pr\u00e1vn\u00ed p\u0159edpis.<\/p>\n\n<p class=\"wp-block-paragraph\">18.3 Podrobn\u00e9 informace o zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f jsou uvedeny v samostatn\u00fdch Z\u00e1sad\u00e1ch ochrany osobn\u00edch \u00fadaj\u016f dostupn\u00fdch na internetov\u00e9 str\u00e1nce <a href=\"http:\/\/www.cocowat.eu\/cs\/\">www.cocowat.eu<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\">19. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h2>\n\n<p class=\"wp-block-paragraph\">19.1 Tento reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek internetov\u00e9ho obchodu COCO WAT.<\/p>\n\n<p class=\"wp-block-paragraph\">19.2 Pr\u00e1vn\u00ed vztahy neupraven\u00e9 t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem se \u0159\u00edd\u00ed pr\u00e1vn\u00edm \u0159\u00e1dem Slovensk\u00e9 republiky.<\/p>\n\n<p class=\"wp-block-paragraph\">19.3 Prod\u00e1vaj\u00edc\u00ed je opr\u00e1vn\u011bn reklama\u010dn\u00ed \u0159\u00e1d m\u011bnit zejm\u00e9na v p\u0159\u00edpad\u011b zm\u011bny pr\u00e1vn\u00edch p\u0159edpis\u016f, sortimentu, zp\u016fsobu dopravy nebo fungov\u00e1n\u00ed internetov\u00e9ho obchodu.<\/p>\n\n<p class=\"wp-block-paragraph\">19.4 Na reklamaci se vztahuje zn\u011bn\u00ed reklama\u010dn\u00edho \u0159\u00e1du platn\u00e9 v dob\u011b uplatn\u011bn\u00ed pr\u00e1v z odpov\u011bdnosti za vady, p\u0159i\u010dem\u017e zm\u011bnou reklama\u010dn\u00edho \u0159\u00e1du nemohou b\u00fdt dot\u010dena pr\u00e1va, kter\u00e1 kupuj\u00edc\u00edmu vznikla d\u0159\u00edve.<\/p>\n\n<p class=\"wp-block-paragraph\">19.5 Pokud se n\u011bkter\u00e9 ustanoven\u00ed reklama\u010dn\u00edho \u0159\u00e1du stane neplatn\u00fdm nebo nevykonateln\u00fdm, nem\u00e1 tato skute\u010dnost vliv na platnost ostatn\u00edch ustanoven\u00ed.<\/p>\n\n<p class=\"wp-block-paragraph\">19.6 Tento reklama\u010dn\u00ed \u0159\u00e1d nab\u00fdv\u00e1 platnosti a \u00fa\u010dinnosti dne <strong>4. srpna 2026<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje zp\u016fsob uplatn\u011bn\u00ed pr\u00e1v z odpov\u011bdnosti za vady zbo\u017e\u00ed zakoupen\u00e9ho prost\u0159ednictv\u00edm internetov\u00e9ho obchodu www.cocowat.eu. Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek internetov\u00e9ho obchodu COCO WAT. 1. Identifika\u010dn\u00ed \u00fadaje prod\u00e1vaj\u00edc\u00edho Obchodn\u00ed jm\u00e9no: Real Dream Factory s.r.o.S\u00eddlo: Mostn\u00e1 56, 949 01 Nitra, Slovensk\u00e1 republikaI\u010cO: 50 956 132DI\u010c: 2120563225I\u010c DPH: SK2120563225Registrace: Obchodn\u00ed rejst\u0159\u00edk Okresn\u00edho [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-5786","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/pages\/5786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/comments?post=5786"}],"version-history":[{"count":1,"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/pages\/5786\/revisions"}],"predecessor-version":[{"id":5787,"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/pages\/5786\/revisions\/5787"}],"wp:attachment":[{"href":"https:\/\/www.cocowat.eu\/cs\/wp-json\/wp\/v2\/media?parent=5786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}